1. Scope
These General Terms and Conditions apply to all purchases made by consumers via our online shop at www.aloe-mallorca.com. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
2. Contract Partner
Your contract is concluded with:
Aloe Vera Farm Mallorca S.L.
Calle Aragón 28-1°
07006 Palma de Mallorca, Mallorca, Spain
Phone: +34 971 599 129
Email: info@aloe-mallorca.com
3. Contract Conclusion
Product listings in the online shop are not legally binding offers. By clicking "Buy Now", you submit a binding order. Order confirmation is sent by email and does not yet constitute contract acceptance. The contract is only concluded when we confirm your order via email or dispatch the goods.
4. Prices and Shipping Costs
All prices include VAT and exclude shipping costs. Shipping fees are clearly stated during checkout. Orders over €50 are shipped free of charge within the EU.
5. Delivery
We deliver to the address specified by you. Standard delivery time is 7–10 business days within the EU. You will be informed of any delays in advance.
6. Payment Methods
Available payment options:
- Credit Card (Visa, MasterCard)
- PayPal
- Bank Transfer
Your account will be charged immediately upon order completion.
7. Retention of Title
Goods remain our property until full payment is received.
8. Right of Withdrawal
You have the right to withdraw from the purchase within 14 days. Details and a withdrawal form are available here: Right of Withdrawal.
9. Warranty
The legal warranty regulations apply. All items are subject to statutory warranty rights.
10. Liability
We are fully liable for damages arising from injury to life, body, or health caused by intent or negligence. For other damages, we are liable only in cases of intent or gross negligence, or if we breach material contractual obligations (cardinal duties).
11. Data Protection
For information on how we handle your personal data, please refer to our Privacy Policy.
12. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/
We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.
13. Final Provisions
Spanish law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. If any provision of these terms is found to be invalid, the remainder shall remain unaffected.